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  Billing and Cancellation Policy

99main accepts payments by check, money order, cash, and credit card (AMEX, Discover, Visa and MasterCard). If you choose to pay by check, money order or cash, you can receive your monthly invoice via our E-mail billing system, or, if you prefer, via the Postal Service (if you choose to receive your invoice via the Postal Service, a $2.00 handling surcharge will be added to your bill).

Invoices sent by E-mail or by the Postal Service are generated on or about the 15th of each month and are due by the 1st of the following month. Accounts that are paid via credit card are invoiced and charged on the 1st of each month.

If you have chosen at sign-up to pay by check, money order or cash, your first invoice will arrive in the start-up package that will be mailed to you within a few days after your registration. That invoice is due upon receipt. Future invoices will either be E-mailed or sent via the Postal Service, depending upon which method you chose when you registered. Customers who choose to pay by credit card will not receive an invoice; your credit card statement will serve as your receipt.

You may send check or money order payments to the following address:

99main Internet Services, LLC
99 Main Street
Norwich, CT 06360

Please contact us at 860.823.6227 or 1.888.858.9990 for any and all accounting/billing questions and changes.


Although 99main has no yearly contract, as noted in our service agreement, we still require 30 days notice to cancel your account. The 30 days notice is to allow us to remove you from the next billing cycle and ensure proper paperwork is done to prevent further charges. You can submit an electronic cancellation request by using our webform supplied here.
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